Q: Advanced Ticketing
Hi Ben,
I can't post responses to reviews - but I wanted you to know that I am planning to update the review I posted the other day based on your gentlemanly, mature and helpful comments. Thanks for mentioning about advanced ticketing. I see you posted at the end of the review that you have added that functionality now, but my account does not show it as activated under billing. I loged in and out, tried another browser etc. Is there another button you need to press to activate it?
Also, since I am here - on the Revenue main page the "Tickets Sold" and "Daily" graphics appear malformed. Same in the video you published of the chat upgrade the other day. So it's in all systems! Just FYI.
Thanks!
Ben_HeySummit
Jun 27, 2025A: Hey @bd,
Thanks - really appreciate you taking the time to follow-up and thanks again for raising the issues in your review. Advanced Ticketing capabilities will be rolling out to all accounts on the current Growth plan (which is basically all AppSumo customers) over the next 30 days. If you'd like to have the feature applied to your account before then, please reach out to our support team and we can manually sync the feature to your account.
And good catch (re: the malformed graph on the revenue page). I'll make sure that's looked into ASAP.
All the best,
Ben
OK that graph issue is now fixed. Thanks for letting us know.
bdPLUS
Verified purchaser
Great - and your support already upgraded the account to Advanced Ticketing - thanks for that.
Found a little bug in ticketing though - if you add a discount eg $100 then add an "add-on" say $150, the system will apply the $100 discount twice if the add-on is selected (only one place booked). Copied to support too.
Now I am heading over to the reviews to edit mine :)
bdPLUSVerified purchaser
Actually - I see now it's not a bug but a point of confusion as add-ons are treated like tickets and so you would need to restrict discounts to all "non-add-on tickets" if the add-ons are not going to get discounted!
Thanks for letting me know. I'll check in with support to see if there's anything we need to action.
And thanks so much for the revised review. Absolutely wasn't what I was expecting, but much appreciated non the less.