Q: 'Custom payment gateway'
I see one of the line items in the table mentions 'Custom payment gateway', does this mean we can build an integration with our own payment gateway instead of Stripe & Paypal?
We have customers in countries which aren't supported by those gateways and I want to ensure we'll be able to process payments from them.
Another question - since you are not the actual platform that hosts the Webinar session (video streaming), does that mean I can host a 'Webinar' on your platform but have it linked to a Zoom Meeting / Google Meet (i.e saving some of the expenses of Zoom Webinars extension) ?
Also I see you offer 'Live Chat' I suppose that is on top of the existing chat that platforms like Zoom / Google Meet are already providing? Are users just switching tabs / apps to use your chat? How does it work if someone joins from mobile?
Ben_HeySummit
Jul 14, 2025A: Hey @antonolsh, thanks for reaching out and for the questions. I'll answer them one by one.
1. Regarding the custom payment gateway reference, this actually just refers to the fact that you can use your own Stripe and PayPal accounts as opposed to our own escrow style setup. It doesn't mean that you can roll your own or build your own integration into it.
Of course, we do have plans to roll out additional payment integrations in the future, with RazorPay most likely being the next integration that we'll support. You can also use ThriveCart as an external payment integration should you need to.
2. Yes, that's correct. HeySummit requires you to choose the integration that you want to use for the broadcast or pre-recorded video aspect of each talk within your event. This means you can connect things like Zoom Meetings, Zoom Webinar, StreamYard, Vimeo, YouTube Live, etc.
Essentially, what that means is that all of the marketing pages, registration, payment processing, analytics reporting, affiliate program, ticketing, talk management, speaker management, etc etc all happens on HeySummit - but then when it comes to the broadcast itself, we will either embed that broadcast stream directly within your HeySummit talk page as a fully immersive experience for your attendees, or in the case of integrations like Zoom Meeting and Zoom Webinar (where they have their own app and where it's not delivered in a browser), we will simply send your attendees directly to that app.
And this brings me on to the final point about live chat. The live chat component is only relevant for integrations where they are embeddable experiences on your HeySummit talk page - which is basically 95% of our integrations. So if you're delivering a talk via StreamYard or YouTube Live, Vimeo etc, then our live chat sits on the right of that video, and it feels like a cohesive, integrated experience for your attendees.
In contrast, if you're using an external provider like Zoom, then obviously when it comes to the broadcast itself, attendees will be engaging with whatever the interactive controls are provided by Zoom in the Zoom app itself, and so you wouldn't get access to the HeySummit live chat in that particular scenario. But as I say, unless you're using Zoom, pretty much all other integrations are embedded within your HeySummit talk page and therefore you get our proprietary chat, Q&A and live polling sitting to the right of that.
Hope that helps clarify! Appreciate there's a bit of detail there, so feel free to let me know if you have any further questions.