Hive Support Questions

Showing 1 - 15 of 15 questions

Q: email pipeing without an inbox

hello,

i have 2 questions:
is it possible to pipe emails into the system without IMAPing into an existing dedicated support inbox? for example fluent support has an email forwarder system, they give you an email address like randomstring@piping.fluent.com and you can use an alias to forward emails there. any email recieved will be piped into the wordpress plugin as a ticket.

the advantage of course is that you don't have to have a seperate dedicated email inbox just for support requests. you could just use an email alias.

question 2:
related to question 1 but a different method. I've tried using webhooks to create tickets to avoid the support inbox, but it seems like the tickets coming in this way don't support html formatted emails, inline images, or attachments.is there a way to get those things?

btolleApr 17, 2025
See detail
Founder Team
HiveSupport

HiveSupport

Apr 20, 2025

A: Thanks for reaching out and asking these thoughtful questions — really appreciate it!

1. Why We Didn’t Build a Random Inbox System (like Fluent Support)
You’re absolutely right — Fluent Support and others use a piping system that creates random email addresses (e.g., randomstring@piping.fluent.com) for forwarding. While that method is convenient, it comes with trade-offs, especially when it...

Share
Helpful?

Q: live-Chat

Hello, we have now purchased the plugin. However, I don't understand how to get the live chat button onto the website. We would like to use it without AI for the time being. How can I set this up? I can't really figure it out from the documentation

Cagno0diPLUSApr 10, 2025
See detail
Founder Team
HiveSupport

HiveSupport

Apr 12, 2025

A: Hi,
Please create a support ticket on our website.
Regards

Share
Helpful?

Q: POSSIBILITY OF USING OTHER AI MODELS AND THEIR RESPECTIVE APIs (DEEPSEEK, GEMINI, ETC...)

Hi, good tool, however, it should make it easier to use other models through the API, since limiting yourself to chatGPT is a mistake and is terrible in many cases.

jcrosasmPLUSApr 7, 2025
See detail
Founder Team
HiveSupport

HiveSupport

Apr 7, 2025

A: Thank you for your valuable opinion. We will add other LLMs in our upcoming updates. Regards

Share
Helpful?

Q: GDPR

Hello

I am a web agency and am looking for a chat tool for Wordpress for my customers.
I would like to know if this tool is GDPR compliant. Where is the data stored here (location/country)?

Thank you for your feedback.

Best regards

Pablo D.

Cagno0diPLUSApr 6, 2025
See detail
Founder Team
HiveSupport

HiveSupport

Apr 7, 2025

A: Hive Support is completely self hosted, means we do not store your data. Only you store and own your data.

Share
Helpful?

Q: LTD on your webpage

I saw that you're offering a lifetime deal on your website with a 1000-site license for $249. I'm also looking at the AppSumo deal. I run an online marketing agency and I'm especially interested in a white-label or unbranded version of your plugin so I can resell it. That wouldn't be possible if your branding is shown. What is the difference between the AppSumo deal and the one on your site?

richardboltePLUSApr 5, 2025
See detail
Founder Team
HiveSupport

HiveSupport

Apr 7, 2025

A: Hi,
The deal structure is same in both places. However, we do not have white-label version

Share
Helpful?