We have a support service for our clients, to whom we provide website maintenance services. They write to us by email. I see your system has a PIP-in email system. Does this mean they can write to our email address, and their request automatically creates a ticket?
If so, is there a way to recognize our clients? Let me explain: sometimes the same client writes from one email address and the next day writes from another email address to ask a different question. How do you handle this?
A: Yes! With Hive Support’s Email Piping system, your clients can send emails to your support email address, and their requests will automatically be converted into tickets. This allows you to manage all support requests within Hive Support without requiring customers to log in.
Regarding recognizing clients, Hive Support identifies users based on their email addresses. If a client sends an email...
-Is this similar to Crisp and Intercom? -Do you have a mobile app for your tool? -Does the LTD have the ability to remove powered by? -Does this tool only work on WP built sites correct?
A: 1. Is this similar to Crisp and Intercom? Hive Support offers similar features to Crisp and Intercom but is built specifically for WordPress users. It includes AI-powered chat, live chat, help desk ticketing, and automated responses, making it a powerful support solution. Unlike Crisp or Intercom, Hive Support is a self-hosted WordPress plugin, giving you full control over your data.
Currently, Hive Support uses email forwarding as a secure and reliable way to convert emails into tickets. This approach ensures that no third-party service stores your emails, keeping everything within your own hosting environment.
However, we understand that some users prefer direct IMAP or POP3 integration. We are actively exploring ways to...
Hello, Do you have features to automate actions supports? for example: add a tag, set the status priority, assign a specific agent, add Notes, close the ticket?... sometimes we need to create recurrent ticket in name of some customer and automation open and close flow will be great, what do you think about this? it's make sense for you?
Is there a possibility to integrate Hive Support via script on my static site? My WordPress site is 100% static my WordPress backend is local on my mac. My site is hosted on Bunny CDN. I would like to install the plugin on another server, no frontend only a WordPress backend and then add Hive Support to my static page via script.
At this moment, Hive Support does not offer a script-based embed option for static sites. Since our system is built specifically for WordPress, it requires a WordPress installation to function properly.
However, a possible workaround could be:
✅ Installing Hive Support on a separate WordPress server and using it exclusively for handling tickets. ✅ Setting up a support page on that...
Q: clients management
We have a support service for our clients, to whom we provide website maintenance services. They write to us by email. I see your system has a PIP-in email system. Does this mean they can write to our email address, and their request automatically creates a ticket?
If so, is there a way to recognize our clients? Let me explain: sometimes the same client writes from one email address and the next day writes from another email address to ask a different question. How do you handle this?
Thank you.
HiveSupport
Mar 27, 2025A: Yes! With Hive Support’s Email Piping system, your clients can send emails to your support email address, and their requests will automatically be converted into tickets. This allows you to manage all support requests within Hive Support without requiring customers to log in.
Regarding recognizing clients, Hive Support identifies users based on their email addresses. If a client sends an email...
Share Hive Support
Q: Questions for you:
-Is this similar to Crisp and Intercom?
-Do you have a mobile app for your tool?
-Does the LTD have the ability to remove powered by?
-Does this tool only work on WP built sites correct?
HiveSupport
Mar 27, 2025A: 1. Is this similar to Crisp and Intercom?
Hive Support offers similar features to Crisp and Intercom but is built specifically for WordPress users. It includes AI-powered chat, live chat, help desk ticketing, and automated responses, making it a powerful support solution. Unlike Crisp or Intercom, Hive Support is a self-hosted WordPress plugin, giving you full control over your data.
2. Do you...
Share Hive Support
Q: IMAP or POP3 for incoming and outgoing emails?
How can I use IMAP or POP3 for incoming and outgoing emails?
This Google forwarding solution is a red flag for me not to use the software.
But the software makes a good impression.
HiveSupport
Mar 21, 2025A: Hi
Thank you for your interest in Hive Support!
Currently, Hive Support uses email forwarding as a secure and reliable way to convert emails into tickets. This approach ensures that no third-party service stores your emails, keeping everything within your own hosting environment.
However, we understand that some users prefer direct IMAP or POP3 integration. We are actively exploring ways to...
Share Hive Support
Q: Macros or Automation in the answers
Hello, Do you have features to automate actions supports? for example: add a tag, set the status priority, assign a specific agent, add Notes, close the ticket?... sometimes we need to create recurrent ticket in name of some customer and automation open and close flow will be great, what do you think about this? it's make sense for you?
HiveSupport
Mar 27, 2025A: Yes! Hive Support includes automation features that allow you to streamline your support process by automatically performing actions such as:
✅ Setting ticket status and priority
✅ Assigning tickets to specific agents
✅ Adding internal notes
✅ Closing tickets automatically
Currently, we do not have a built-in feature for recurring tickets, but this is a great suggestion! We’re actively...
Share Hive Support
Q: Static site?
Is there a possibility to integrate Hive Support via script on my static site? My WordPress site is 100% static my WordPress backend is local on my mac. My site is hosted on Bunny CDN. I would like to install the plugin on another server, no frontend only a WordPress backend and then add Hive Support to my static page via script.
HiveSupport
Mar 27, 2025A: Hi
At this moment, Hive Support does not offer a script-based embed option for static sites. Since our system is built specifically for WordPress, it requires a WordPress installation to function properly.
However, a possible workaround could be:
✅ Installing Hive Support on a separate WordPress server and using it exclusively for handling tickets.
✅ Setting up a support page on that...
Share Hive Support