i have 2 questions: is it possible to pipe emails into the system without IMAPing into an existing dedicated support inbox? for example fluent support has an email forwarder system, they give you an email address like randomstring@piping.fluent.com and you can use an alias to forward emails there. any email recieved will be piped into the wordpress plugin as a ticket.
the advantage of course is that you don't have to have a seperate dedicated email inbox just for support requests. you could just use an email alias.
question 2: related to question 1 but a different method. I've tried using webhooks to create tickets to avoid the support inbox, but it seems like the tickets coming in this way don't support html formatted emails, inline images, or attachments.is there a way to get those things?
A: Thanks for reaching out and asking these thoughtful questions — really appreciate it!
1. Why We Didn’t Build a Random Inbox System (like Fluent Support) You’re absolutely right — Fluent Support and others use a piping system that creates random email addresses (e.g., randomstring@piping.fluent.com) for forwarding. While that method is convenient, it comes with trade-offs, especially when it...
not so! you can have a branded alias support@company.com that forwards to incomingxyz@fluent.com for full branding. emails sent from WP also via branded SMTP.
if you get HTML working, one could also forward an alias to a service like pabbly to send webhooks to hive, but attachments may be a problem. might need custom code to store attachments WP side to not lose them after 48hr
Q: live-Chat
Hello, we have now purchased the plugin. However, I don't understand how to get the live chat button onto the website. We would like to use it without AI for the time being. How can I set this up? I can't really figure it out from the documentation
Q: POSSIBILITY OF USING OTHER AI MODELS AND THEIR RESPECTIVE APIs (DEEPSEEK, GEMINI, ETC...)
Hi, good tool, however, it should make it easier to use other models through the API, since limiting yourself to chatGPT is a mistake and is terrible in many cases.
I am a web agency and am looking for a chat tool for Wordpress for my customers. I would like to know if this tool is GDPR compliant. Where is the data stored here (location/country)?
Thank you, this sounds great..is a file sharing like Screenshots also possible?
Best regards Pablo
Q: LTD on your webpage
I saw that you're offering a lifetime deal on your website with a 1000-site license for $249. I'm also looking at the AppSumo deal. I run an online marketing agency and I'm especially interested in a white-label or unbranded version of your plugin so I can resell it. That wouldn't be possible if your branding is shown. What is the difference between the AppSumo deal and the one on your site?
Q: email pipeing without an inbox
hello,
i have 2 questions:
is it possible to pipe emails into the system without IMAPing into an existing dedicated support inbox? for example fluent support has an email forwarder system, they give you an email address like randomstring@piping.fluent.com and you can use an alias to forward emails there. any email recieved will be piped into the wordpress plugin as a ticket.
the advantage of course is that you don't have to have a seperate dedicated email inbox just for support requests. you could just use an email alias.
question 2:
related to question 1 but a different method. I've tried using webhooks to create tickets to avoid the support inbox, but it seems like the tickets coming in this way don't support html formatted emails, inline images, or attachments.is there a way to get those things?
HiveSupport
Apr 20, 2025A: Thanks for reaching out and asking these thoughtful questions — really appreciate it!
1. Why We Didn’t Build a Random Inbox System (like Fluent Support)
You’re absolutely right — Fluent Support and others use a piping system that creates random email addresses (e.g., randomstring@piping.fluent.com) for forwarding. While that method is convenient, it comes with trade-offs, especially when it...
Share Hive Support
Verified purchaser
not so! you can have a branded alias support@company.com that forwards to incomingxyz@fluent.com for full branding. emails sent from WP also via branded SMTP.
if you get HTML working, one could also forward an alias to a service like pabbly to send webhooks to hive, but attachments may be a problem. might need custom code to store attachments WP side to not lose them after 48hr
Q: live-Chat
Hello, we have now purchased the plugin. However, I don't understand how to get the live chat button onto the website. We would like to use it without AI for the time being. How can I set this up? I can't really figure it out from the documentation
HiveSupport
Apr 12, 2025A: Hi,
Please create a support ticket on our website.
Regards
Share Hive Support
Q: POSSIBILITY OF USING OTHER AI MODELS AND THEIR RESPECTIVE APIs (DEEPSEEK, GEMINI, ETC...)
Hi, good tool, however, it should make it easier to use other models through the API, since limiting yourself to chatGPT is a mistake and is terrible in many cases.
HiveSupport
Apr 7, 2025A: Thank you for your valuable opinion. We will add other LLMs in our upcoming updates. Regards
Share Hive Support
Q: GDPR
Hello
I am a web agency and am looking for a chat tool for Wordpress for my customers.
I would like to know if this tool is GDPR compliant. Where is the data stored here (location/country)?
Thank you for your feedback.
Best regards
Pablo D.
HiveSupport
Apr 7, 2025A: Hive Support is completely self hosted, means we do not store your data. Only you store and own your data.
Share Hive Support
Thank you, this sounds great..is a file sharing like Screenshots also possible?
Best regards
Pablo
Q: LTD on your webpage
I saw that you're offering a lifetime deal on your website with a 1000-site license for $249. I'm also looking at the AppSumo deal. I run an online marketing agency and I'm especially interested in a white-label or unbranded version of your plugin so I can resell it. That wouldn't be possible if your branding is shown. What is the difference between the AppSumo deal and the one on your site?
HiveSupport
Apr 7, 2025A: Hi,
The deal structure is same in both places. However, we do not have white-label version
Share Hive Support