Q: Macros or Automation in the answers
Hello, Do you have features to automate actions supports? for example: add a tag, set the status priority, assign a specific agent, add Notes, close the ticket?... sometimes we need to create recurrent ticket in name of some customer and automation open and close flow will be great, what do you think about this? it's make sense for you?
HiveSupport
Mar 27, 2025A: Yes! Hive Support includes automation features that allow you to streamline your support process by automatically performing actions such as:
✅ Setting ticket status and priority
✅ Assigning tickets to specific agents
✅ Adding internal notes
✅ Closing tickets automatically
Currently, we do not have a built-in feature for recurring tickets, but this is a great suggestion! We’re actively working on expanding automation capabilities, and your feedback is valuable in shaping our roadmap.
Could you share more details on how you’d like the open and close flow to work for recurring tickets? Understanding your use case will help us design a solution that fits your needs.
Looking forward to your thoughts!
Best,
Hive Support Team