Q: Don't buy this product
I couldn't leave a review because I haven't purchased Indy on AppSumo and never will. This company is a joke and should not be listed here.
They disappeared off the face of the planet around 6 months ago and left many creatives (myself included) in the lurch with a broken platform and zero support.
AVOID AVOID AVOID!! Use Bonsai instead as they do a much better job than Indy ever will.
Marisol_Indy
Jun 16, 2025A: Hi Ash,
Thank you for taking the time to share your thoughts. We’re sorry to hear about your frustration and truly regret that you’ve had this experience.
We want to clarify that while we may have had some service interruptions in the past, the Indy team is fully active and continuously working to improve the platform and provide better support. We value creatives and freelancers deeply, and we are committed to ensuring our product meets the needs of our users.
If you have specific issues or feedback you’d like to discuss, we’d genuinely appreciate the opportunity to connect and see how we can assist. Please feel free to reach out to us at https://weareindy.com/support
Thank you again for your feedback—it helps us grow and serve our community better.
ewokeePLUSexactly what i expected here
Lou_SasslePLUSwow. It wasn't at all functional?
Ash18289840PLUSMany key features broke down, for me it was mainly communication tools with my clients. Not being able to send invoices to clients was another aspect which affected me the most.
I know things go wrong with technical products, but support disappears for 6 months, it's just not ok.
Don't buy it. Use Bonsai instead, they're great!
Ash18289840PLUSI should also mention that during the period of time not being able to reach anyone at support, they continue to regularly raise their subscription price. Sometimes back to back months, I've never seen anything like it.
avy
Verified purchaser
What was the reason for this? So what happened with all your access etc and content- all wiped off?
Ash18289840PLUSI exported what I could to Bonsai, deleted my account and never looked back.
uojosemanuelWow thank you @Ash18289840
SlothMachinePLUSAny response from the owner on this? @Marisol_Indy
Ash18289840PLUSRadio silence for months, I gave up in the end. But guess what!? They've replied to my comment here!! 😂 A little too late guys.
Hi SlothMachine,
We’re truly sorry for the frustration and inconvenience caused by the issues presented. Please know that the Indy team is fully dedicated to supporting our amazing community of creatives and freelancers. Behind the scenes, we’ve been working hard to improve the platform, enhance key features, and provide you with better, more responsive support going forward.
SlothMachinePLUSMarisol_Indy I dont't think I'm the one you should be replying to on this. @Ash18289840 here is the guy who had a hard time with your platform, so I think you ought to give him the attention on the matter. By the way, just a quick tip: most of your response to questions and/or critics feels very AI-generated. You would probably benefit from giving a bit more of a personal touch to your answers m8
Lou_SasslePLUSone easy way to "improve the platform" would be adding webhooks...
Hi Lou_Sassle,
Thanks so much for the suggestion! I’ve passed this info along to our development team for their consideration. We’re always looking for ways to improve the platform and appreciate your input!