Verified Purchaser badge

Verified purchaser

Member since: Feb 2025Deals bought: 7
1 stars
1 stars
Posted: Jun 22, 2025

Disappointing Experience with the Software

I recently signed up for this software, and unfortunately, my experience has been quite disappointing. Upon gaining access, I quickly discovered that the portal is missing a crucial client login page, which is a fundamental feature for any business application. This oversight significantly hampers usability and client engagement.

Additionally, I encountered issues with the chat functionality. Messages sent through the chat feature are not being delivered to customer emails, which is a major flaw for any tool aimed at facilitating communication. This lack of reliable communication options makes it difficult to maintain effective interactions with clients.

Another significant drawback is the absence of a custom domain setup, meaning there is no white-label option available. This is a critical feature for businesses looking to maintain their branding and professionalism, and its absence is a glaring oversight in the app's overview.

Furthermore, the only option to set up a company email is through Google, which is not convenient for those who have their email services set up outside of Google. This limitation restricts flexibility and can be a significant hurdle for businesses that use different email providers.

Moreover, it appears that there has been no active development for this app since 2024. This stagnation raises concerns about the software's future and its ability to adapt to the evolving needs of businesses.

Overall, this software feels like a basic application that lacks the necessary features and value for real business use, especially when it comes to client communication. I would not recommend it to anyone looking for a robust solution.

Founder Team
Marisol_Indy

Marisol_Indy

Edited Jun 23, 2025

Hello register3,

Thank you for sharing your detailed feedback. We’re sorry to hear about the challenges you’ve faced. Your concerns about client login, chat functionality, custom domains, and email flexibility are important, and the team is continuously working to improve Indy’s features and reliability. We appreciate your input as it helps guide future updates.

Please send us a message in customer service, to provide you with the support you need.

Thank you for allowing us to serve you.

Helpful?
Share
Ratings