Q: Urgent Issue Please fix.
Hello Rick-v, I would like to report a very important issue: your API is no longer functioning, and the documentation regarding the API, your Swagger, is also not working. It has been over 24 hours since I sent you the message, and I have received no information from you or your team. Could you please wake up your team so we can work under security conditions, meaning intervene within an hour? Thank you.
Rick-v
Jul 7, 2025A: Hello,
Our public swagger file documentation was down for maintenance for a day but the API has not suffered any interruptions.
Most our partners use the API for their integrations. If you arte experiencing issues with the API, please ask support for an example of a script interacting with the API.
npizuenigtzrnlignerggHi Rick, You must certainly have a problem with your support. It's been 7 days without any assistance and we're in cyber security.
Have you been hacked?
We have not been hacked. Please check the response to your ticket.
Thank you, Rick-v. I have indeed just spoken with a technician. I hope it won't take him as many days to respond. I would really appreciate assistance, please. Thank you, I have already had a good experience with you. I truly wish to continue this experience.
Thank you Rick-v, all is ok