Q: What does it mean when the purchased lifetime deal monthly renewal doesn't renew at all?
Rick-v
May 19, 2025A: It could mean your AppSumo code was never applied or you refund them. All Appsumo codes are being honored and credits are being given to account holders.
wilsPLUS
Verified purchaser
What if the license key was redeemed properly and it was not refunded and still active in the InsecureWeb platform? On the payment/billing page it says the monthly renewal is active but the credits don’t renew at all every month.
101700641694261793501That would be extremely unlikely. Credit renewal happens at once for all AppSumo customers +1000 currently.
This is not something we are doing manually. If the process was failing we would have complaints everywhere.
I noticed you opened a support ticket and our team replied to you.
wilsPLUSVerified purchaser
Yes, the support said they’re still actively working on my ticket. It’s been 2 months without renewal. Wondering if there’s a bug in your system that could explain why it’s not renewing. The LTD is still active and the dates showing on the Insecure Web platform billing page redeemed coupon are not accurate either. It shows next renewal is on 01/02/25 which already passed.