One of the biggest indicators of product success in my mind is how responsive and willing the company behind the product is. My questions were always answered quickly and when a bit more was needed, they moved me to email to handle my issues. THAT is what makes me stay with a product when it might not be perfect. Is Jamy perfect? No, of course not. Is it worth it to get the higher level to get customization? YES! And the unlimited minutes/recordings is something you can't find everywhere. Definitely give it a try - it's a great little product that will eventually exceed the competition!!