We're really sorry to hear about your experience, and we appreciate you bringing it to our attention.

After checking with our support records, we couldn’t find any previous request from your side regarding lost access. It’s possible the message didn’t reach us due to a technical glitch or an outdated contact method; and for that, we sincerely apologize.

We take these matters seriously and would love to help you get back in. If you can email your AppSumo redemption code to support@killerplayer.com, we’ll quickly verify it and restore your account access; no delays.

Your satisfaction is our priority, and we’re here to make things right.