Q: Your support is a bit lacking..

So I got one question from support addressed, the others not yet after about 5 days. So I'll ask them here:
1. With respect to enabling the ability to build multiple bots within an account, when can we expect this and I'm hoping those can be used for different websites etc.
2. The chat latest entry in a chat window remains hidden when a user chats as the chat window doesn't automatically scroll...a standard feature in chats..please fix this.
3. Other standard features are: having different formats to display the chat bubble, having a text bubble on the chat icon which similar to the bubble, when clicked on initiates the chat, being able to attach an animation to the bubble for extra visibility (like a radial ping animation, or a blink animation, or a shake animation).
4. A more advanced feature: Exit-intent popup
Please address support!

0e95199a5b6a48688ccc80b8a7470848PLUSEdited Jun 21, 2025
Founder Team
Nicha_Kotae

Nicha_Kotae

Edited Jun 24, 2025

A: Hi Anil,

Thanks for your patience. Let me address each point:

1. Multiple Chatbots / Workspaces
We understand the demand for multiple workspaces under a single account, but supporting that requires a new pricing model. In the meantime, you can scale by purchasing additional chatbot licenses as needed. Our near-term focus is on enabling multiple URLs training and expanding integrations so you can reach users on other platforms. These capabilities will most likely be available in our subscription or enterprise plans, rather than under the lifetime deal.

2. Auto-scroll behavior
Thank you for sharing your perspective. I agree that users expect new messages to appear immediately so they can stay engaged in the conversation. Behind the scenes, we’ve benchmarked Kotae against long-form chat tools, where multi-paragraph responses can sometimes pull users away from earlier context when they need to reference it. In contrast, chat apps mostly deal in scannable, shorter messages, making auto-scrolling here natural.
Based on your feedback, we’ve decided to enable auto-scrolling by default in Kotae. We believe this will strike the right balance of keeping the latest message front and center like a real-life conversation.
We’ll keep you posted on our rollout timeline. Thank you for helping us make Kotae even better!

3. Chat-bubble customizations
Different bubble formats, text badges, and animations are great ideas. Right now we’re focused on developing core functionality, but we’ve added these to our backlog for a future release.

4. Exit-intent popup
That’s an advanced and powerful feature, also noted in our backlog. We’ll circle back once we’ve delivered the essentials.

We’ll keep you posted as we roll out these enhancements. Thanks again for all your suggestions!

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Posted: Jun 24, 2025

Hi,
Happy to provide feedback 🙂
1. No problem, I thought that I saw mentioned by one of your team members that you all were working on this for release to sumolings.
2. In my opinion/experience, revisiting earlier points is not the most frequent thing someone does in a chat..keeping up with the chat is more important and way more natural (not 'disorienting' at all..lol).

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