It works well although it takes a while for customer service to respond
Well, I bought it and returned it because I was looking for something more complete, but after bad experiences with others I tried, I bought it again at level 1 and it works fine, although it could be improved. I've been waiting three days for them to reply about whether it's possible to customize the form that customers fill out when the chatbot can't find the answer, and... they haven't responded. Anyway, I'll keep waiting.
However, if you're looking for something simple that works, it's recommended.
Founder Team
Nicha_Kotae
Jun 24, 2025
Hi Rafael,
Thanks again for giving Kotae another shot and for flagging this. Your patience means a lot! It looks like our team (me) did send a reply a couple weeks back. I’m sorry it slipped through, and I’ve just re-sent that email. It should be in your inbox shortly :)
On your request about the fallback response, we’ve built a freeform customization feature that’s now in testing and will roll...
Kotae is honestly one of the best customer support chatbot I’ve tried. The answers it gives are actually accurate, and setting it up was way easier than I expected. I just uploaded a few files and it learned everything super fast. The website and dashboard look really clean and not confusing at all. What’s also cool is that there aren’t a bunch of annoying limits, even though it’s lifetime access. Plus, you can totally customize how it looks, which makes it feel like it’s really part of your site. If you want a chatbot that actually works and is simple to use, Kotae is definitely worth it!
Founder Team
Ujjwal_Kotae
Jun 10, 2025
We’re glad to hear that you’re enjoying Kotae and that it’s been such a smooth experience for you. Making setup easy, providing accurate answers, and giving you real customization options are all things we’ve worked hard on. So it means a lot to hear that it’s hitting the mark for you.
If you ever have any feedback, questions, or ideas for how we can make Kotae even better, please don’t hesitate...
Verified purchaser
It works well although it takes a while for customer service to respond
Well, I bought it and returned it because I was looking for something more complete, but after bad experiences with others I tried, I bought it again at level 1 and it works fine, although it could be improved. I've been waiting three days for them to reply about whether it's possible to customize the form that customers fill out when the chatbot can't find the answer, and... they haven't responded. Anyway, I'll keep waiting.
However, if you're looking for something simple that works, it's recommended.
Nicha_Kotae
Jun 24, 2025Hi Rafael,
Thanks again for giving Kotae another shot and for flagging this. Your patience means a lot!
It looks like our team (me) did send a reply a couple weeks back. I’m sorry it slipped through, and I’ve just re-sent that email. It should be in your inbox shortly :)
On your request about the fallback response, we’ve built a freeform customization feature that’s now in testing and will roll...
Share Kotae
Verified purchaser
Seriously Awesome!
Kotae is honestly one of the best customer support chatbot I’ve tried. The answers it gives are actually accurate, and setting it up was way easier than I expected. I just uploaded a few files and it learned everything super fast. The website and dashboard look really clean and not confusing at all.
What’s also cool is that there aren’t a bunch of annoying limits, even though it’s lifetime access. Plus, you can totally customize how it looks, which makes it feel like it’s really part of your site.
If you want a chatbot that actually works and is simple to use, Kotae is definitely worth it!
Ujjwal_Kotae
Jun 10, 2025We’re glad to hear that you’re enjoying Kotae and that it’s been such a smooth experience for you. Making setup easy, providing accurate answers, and giving you real customization options are all things we’ve worked hard on. So it means a lot to hear that it’s hitting the mark for you.
If you ever have any feedback, questions, or ideas for how we can make Kotae even better, please don’t hesitate...
Share Kotae