It works well although it takes a while for customer service to respond
Well, I bought it and returned it because I was looking for something more complete, but after bad experiences with others I tried, I bought it again at level 1 and it works fine, although it could be improved. I've been waiting three days for them to reply about whether it's possible to customize the form that customers fill out when the chatbot can't find the answer, and... they haven't responded. Anyway, I'll keep waiting.
However, if you're looking for something simple that works, it's recommended.
Nicha_Kotae
Jun 24, 2025Hi Rafael,
Thanks again for giving Kotae another shot and for flagging this. Your patience means a lot!
It looks like our team (me) did send a reply a couple weeks back. I’m sorry it slipped through, and I’ve just re-sent that email. It should be in your inbox shortly :)
On your request about the fallback response, we’ve built a freeform customization feature that’s now in testing and will roll out next week. It will let you:
- Personalize the “sorry” message when no answer is found
- Define response ending with your chosen contact information (for example, your support email address)
- Adjust the level of formality to match your brand voice
If there’s anything else you’d like tweaked or any other ideas, please let me know. I’m here to make sure customer voices reach Kotae. Thanks again for sticking with us and sharing your insights!