Is Kubrix released too early?
Issue 1: Encounter this issue (a word split in 2 screen) , maybe you can suggest how to resolve or avoid this
Statement "Compensation, competitive salaries"
Video split as 2 screen per below
"Compensation, compet"
"itive salaries"
"Consultancy" split "Consult" and "ancy"
Issue 2: Created 2 video looping in pending, after few hour the the video still looping. The next day the 2 pending video disappear but the credit deducted.
What is the average time to generate 1 video? It doesnt seem fair that deduct credit but video not generated
Can you share what is the fixes urgently? Else i will need to refund
Ali_KubrixAI
May 29, 2025Hi! Thank you so much for reporting these ā and I'm really sorry for the inconvenience you've faced.
š§© Issue 1: Word Splitting Across Screens
This is a known limitation in the current version. The system auto-splits text without always recognizing word boundaries, especially for longer or complex terms like āCompensation, competitive salaries.ā
ā Fix coming: Weāre actively working on smarter sentence handling that prevents awkward line breaks and ensures smoother subtitle transitions. This is high priority on our roadmap.
š Issue 2: Video Stuck in Pending & Lost Credits
We understand how frustrating it is to lose credits for videos that don't get generated.
ā Fix: Weāre improving server reliability and adding auto-refund of credits for failed generations.
ā What to do now: Please email support@kubrix.ai with your account info ā weāll manually restore your credits for the videos that failed.
ā±ļø Average Video Time
Most videos generate in 1ā2 minutes, depending on queue and script length.
We appreciate your patience and honest feedback ā it helps us make Kubrix better. If we canāt meet your needs soon, we completely understand your decision. But weāre committed to making it right.
š Thank you again.