Q: Hi, I’m interested in using LancePilot as part of the services I provide to my customers, and I have questions:
1️⃣ Reselling setup:
With the Tier 4 lifetime deal, how does reselling work technically?
Can I create multiple separate workspaces/accounts for clients?
Do these accounts run under my main (reseller) account, or are they entirely independent?
Do clients get their own logins, or do they access services through my interface?
2️⃣ Data privacy & compliance (technical details):
Where is the platform hosted (country/region, e.g., EU, US, etc.)?
Is user data encrypted both at rest and in transit?
Do you provide Data Processing Agreements (DPAs) or similar documents for GDPR/CCPA compliance?
Do you act as a data processor or controller under GDPR?
Are there additional compliance certifications (e.g., SOC 2, ISO 27001)?