Poor customer support
we added some in our wallet. but not show in our wallet. we are share issue through live chat. but no response received yet. prose product interface is too good and lot of feature. but need to lots of work about customer support experience like as fast response time and many more.
istiakahmad
Jun 11, 2025Hi! Thank you so much for your kind words and feedback â and apologies for any delay you experienced.
When message volume is high, it sometimes takes us a bit longer to respond. But weâre working on it! This year, our goal is to launch 24/7 support with a guaranteed 5-minute response time.
Our users love us for our support, and weâre fully committed to keeping that reputation strong.
If you need anything else, feel free to reach out â Iâve personally flagged your issue to be prioritized. Thanks again for your patience and support! đ