Not ready for prime time
I was intending to move some of my client stores from Woocommerce to this platform thinking they might find the interface easier to use. I will be refunding it. I am fine with the MVP (minimum viable product) approach to development, but this product just doesn't seem ready. The page builder is cumbersome, and the Woo importer didn't work accurately. I sent an email to support a week ago, still no reply.
Shivam_LaunchMyStore
Jun 6, 2025We’re truly sorry to hear about the issues you faced, and we appreciate you taking the time to share your feedback.we take this very seriously
Please know that we’re working hard every day to improve the platform and provide a smoother experience for all our users. After reviewing your case, we found that the issue you encountered was due to the format of the WooCommerce import file. We’re attaching a screenshot showing that we did respond to your original support email — and had you replied, we would have been happy to reformat the CSV file for you as well
here is the attached screenshot for your reference - https://prnt.sc/KlRpqkl36S1r
Our average support response time is typically 1–12 hours on weekdays and within 24 hours on weekends. We regret if you didn’t receive or see our response, and we’re happy to follow up immediately.
Regarding the page builder: our current sections builder is still available and functional and is in production, but we understand your concerns. We're actively working on a new builder that’s currently in public beta, with a stable release just around the corner. It will bring a much-improved editing experience.
We hope to have the chance to work together to make this a better experience for you. Please feel free to reach out again — we’re here to help.