Platform doesn’t seem to work anymore as of May 2025
As of May 12th, 2025, it appears as though this platform no longer works. The support team claims that their system is sending my email address PIN codes in order to log in however there is no evidence from my end supporting their claims. As a result, I am no longer able to access lead rocks. This is disappointing news as I purchased the maximum amount of codes. This rating will stand until this is sorted out by the LeadRocks team.
AlexC_Closely
May 15, 2025Hi Paul,
We would like to assure you that our platform is functioning properly, and we’re sorry to hear that you’ve encountered issues with logging in. We can confirm that the PIN codes are being sent from our side, and there are no issues with our system sending them.
We suspect that the email might be blocked or filtered by your email provider, especially if you're using a corporate email. Emails from our system sometimes get caught in spam filters or blocked due to the "hello@" prefix in the address. We recommend reaching out to your domain administrator to check if the emails are being accidentally blocked and to verify email deliverability on your end.
Here are a few suggestions to resolve the issue:
1. If possible, try creating a new account with a different email address, preferably a Gmail or Outlook account, and check if the code arrives.
2. Please contact our support team to request a change of email address.
3. Our support team will generate new codes for you, transfer them to a new account, and deactivate the old one.
If none of the above options work, please reach out to our support team with your email address, and we’ll assist you in sending the login code directly via chat.
We hope to resolve this matter quickly and restore your access.