Q: License code invalid?
I bought and redeemed multiple Appsumo codes; these were accepted and shown in my Letterly dashboard. On my iPad the licence code was accepted.
BUT:
I have a problem activating the license code on my iPhone.
I was in trial mode and did not see the option to cancel the trial.
There is no link to "Settings -> Manage subscription"
So I deleted the app, downloaded it from the App Store once more. I reentered the license code with the same result: the code was rejected.
What can I do? How can I cancel my trial?
Ilfat_Letterly
Jun 28, 2024A: Hello! Don't worry, we'll handle this issue!
It seems the problem isn't with the trial, but rather that you've reached the device limit. Go to your account dashboard at account.letterly.app (you can simply click the button in the email you received from Letterly). Remove devices there to free up space for the code. You'll likely keep the iPad and remove the iPhone.
After that, try entering the License Code in the app again. It should work!
Regarding the trial, you can't cancel it as it's already running for 7 days, but it won't interfere with this process. Just remember to cancel the subscription itself ("Manage subscription") so you won't be charged after 7 days!
If you have any questions, feel free to reach out or email us at hi@letterly.app. We'll sort everything out!
mediasPLUSI tried again - now it worked. You can probably explain why it did not work in the first attempt.
mediasPLUSI bought a bunch of codes, and thankfully, they all got accepted smoothly. The number of licenses showed that. Even though there were no initial limits, unfortunately, it wasn't accepted. Seems like there might have been some timing issues with the license manager. Thanks for your quick response - much appreciated!
We're glad we could help you quickly!
By the way, keep an eye on your account to manage devices: you can remove unnecessary ones and add new ones as needed :)