Q: Differences between Text & AI?
Hi,
-What is the difference between a "Text chatbot" and an "AI-based assistant" - Is the Text bot just like I load in Questions and Answer replies, and it tries to pickup on the users keywords or something?
-Are we able to take the users down a "Happy Path" where it still uses our custom AI knowledge and training and prompting, but it can provide fairly customized personalized answers to people - And at the same time, still obtain useful information from the user?
(Ex: Sales onboarding / answer their questions and personalize the chat, but with the intent to gather information from them so we can then help start or quote their project)
Milad_LouiseBot
Apr 3, 2025A: Hi SumoDude 👋,
To answer your first question regarding the difference between Text & AI:
👉 Our text chatbots are created using a scenario builder. These are pre-built chatbots. With the scenario builder, you can not only add texts, buttons, and read user inputs, but also, and most importantly, create conditions, make HTTP requests, receive email notifications, call webhooks, send files, etc. It is a very powerful tool, and if your scenario is well done, there is no way out – you guide the user exactly where you want them to go.
👉 AI-based chatbots, on the other hand, are much simpler to set up: you just provide the instructions, load your file, and it's ready. Indeed, they allow for more human-like interactions, but you have less control over the conversation compared to using the scenario builder.
Currently, you cannot ask the AI-based chatbot to collect user information to make an HTTP request or call a webhook, which you can easily do with the webhook block in the scenario builder.
However, you will soon be able to do the opposite – meaning you can ask the user to identify themselves, or ask them some questions to understand their preferences, and then use a block called "Pass to AI" that will be available soon. This block will allow the AI to take over the conversation from there.
💡 As for quote generation, for example, it is highly recommended to use the scenario builder, as the quote calculations will need to be done on the server side, meaning on your side. It will also be important for you to store the quote and the customer's details in your services.
I hope my answer was clear and addressed your questions. If not, feel free to reach out again ✨