Q: Request for Technical Support Regarding Custom 'Powered by' Feature
Dear Support Team，
I am writing to seek assistance regarding an issue I encountered with the Custom 'Powered by' feature. I recently purchased the Tier 3 plan and attempted to configure the custom "Powered by" option. However, upon saving the changes, I received the following error message:
"The custom 'powered by' feature is available exclusively for VIP agencies. Not a VIP yet? Contact our support!"
This is unexpected, as I understood that this feature should be available under the Tier 3 plan. Could you kindly clarify why this error is occurring and assist in resolving this issue?
I would greatly appreciate your prompt response and guidance on how to proceed. Please let me know if you require any additional information from my side to investigate further.
Thank you and I look forward to your reply.
Best regards,
Steven
Milad_LouiseBot
Apr 10, 2025A: Hi StevenSzeto 👋 ,
With your Tier 3 plan, you are fully on WhiteLabel, meaning there is no "Powered by" indication on your chatbots.
The "Custom 'Powered by'" feature is different from WhiteLabel and is only available on the Enterprise plan.
👉 However, you are fully benefiting from the WhiteLabel feature with your Appsumo Tier 3 plan.