Q: Where does the inputted customer info go?
When I ask a customer with the text-based chatbot for their email and phone number, where does that information go? What options do I have for that? Assume I have a Tier 1 plan.
Milad_LouiseBot
Apr 18, 2025A: Hi there 👋,
First of all, if you're looking to capture leads, we recommend opting for the Tier 3 plan directly. This plan unlocks all the necessary features to:
- Send you an email notification when leads are captured,
- Use the HTTP Request block to connect to any external service,
- Use the Webhook block to add leads to a Google Sheet, Slack, WhatsApp and many more possibilities, offering endless options.
While the AI-based chatbot is primarily designed to engage in conversations and provide information to the user, the Scenario Builder chatbot allows for more structured conversations and specifically enables lead capture features like the one you're looking for.
Talk to you soon ✨