Q: The messages I have sent to my account go into the Span
I was going to buy a code, but when testing on your website, the messages I sent to my account go into the Spam... and it's only with the audio and short.

Nathan_Vocal
Jun 10, 2025A: Hhm.. not sure I get it? You send a message from your own email address to yourself? Or did you use the button where we send you a test voice message?
Spam detectors use a variety of factors, including the existing reputation of your inbox, to decide if something is spam. so if the reputation is really bad, it can be that any email that is not plain text will be marked as spam.
But since you emailed yourself, that shouldn't happen, so I'm not sure. Vocal embeds an image with a link in the email, same as loom for example or many other tools. It's pretty standard so for normal inboxes with normal reputation, there is no harm. But if your inbox already has a suspicious reputation, that can be the thing that makes an email go into spam (as would happen if you sent a Loom over email for example).

Verified purchaser
I didn't explain myself well: he sent me messages from one account to another, both of which I own. These accounts have a good reputation; I usually don't have any issues in that regard. I'm writing here because I couldn't find the email address to contact you.