Basically nice - but many improvements needed
I purchased Tier 2. Basically, it's a nice tool that could certainly be used at our events.
However, several improvements are definitely needed:
- Upload takes too long; after multiple tests, it takes about a minute for 2 images.
- The alignment of the images is not preserved in the browser or in the external storage (Dropbox). Horizontal shots are shown in portrait mode (rotated) — it becomes quite chaotic when taking and uploading multiple shots directly through the software in the browser. Without correct alignment, you cannot really provide the images to anyone who wants to use them without further editing.
- When uploading to Dropbox, images from different events end up in the same folder, which should definitely not be the case. For the most recent event, external storage didn't work at all.
- External storage should be enabled by default, or at least, already captured images should be synchronized when enabling external storage.
- UI: The translation tool doesn't work correctly; clicking on a link opens something from Google Translate instead of opening the link itself.
- It would be nice if users were not immediately prompted to create a free account after upload!
I am happy to adjust my review once the bugs have been fixed.
Kelechi_Mmonu
Jul 10, 2025Hey there,
Thank you for your review and feedbacks.
1. Upload Time: Upload speed greatly depends on media file size and Internet speed. However, as we continue to grow and scale, we will keep optimizing for even greater speed.
2. Image Size: We're currently adding a "View full image" button, that will allow you to view images in their full sizes, horizontal or vertical. For Dropbox, we've checked from our end and images can be viewed in full sizes, although we're not in control of how media are viewed in 3rd party apps.
3. Storage Folder: For Google drive and Dropbox, each event are being stored in subfolders. If you're encountering this error, Kindly reach out to the support team via live chat or support@memogram.io.
4. Storage Enabled by Default: A lot of users might not appreciate this default option; this is why we allowed option to select events and the external storage you want connected with it. The sync option is coming soon.
5. Can you send a screenshot or screen recording of this to the support team, so its easier to replicate, investigate and resolve? Thank you.
Once again, Thanks so much for your thoughtful feedback!