Q: Pre-sale Question About Negative Review Handling & White Label Use
Hi there,
I really like your product More Good Reviews and I’m planning to purchase it with the white label option to use it with my own clients.
Before moving forward, I just had a quick question:
If someone submits a negative review (e.g., low star rating) through the feedback request flow — does More Good Reviews detect that and prevent it from being published directly to Google?
In other words, does your system give me (or my clients) the chance to handle the unhappy customer privately via the dashboard, before the review gets pushed to the Google Business Profile?
This kind of feature is really important to ensure we can respond and resolve issues before they go public.
Thanks in advance!
Serkan
scottvayner
Jun 20, 2025A: Yes it does. In a couple ways. The rating and review is recorded privately in the platform if negative. And if positive it can present links to 3rd party sites or redirect to one or more sites by splitting traffic to multiple review sites. One caveat, the platform cannot send a review to another platform. The customer has to copy/paste or post a review directly there. Very few sites have permission to post directly to Google.