Q: Server Upgrade?
Hi,
I have noticed that your servers are not the best, or is it intentionally that after 30 uploads with only a few MB accumulated, there is suddenly a "stop" for further uploads?
The statement is that there is high server load and that attempts will be made again later.
Please?
As a Tier 3 customer, I expected something different, especially since high traffic is to be expected, particularly during an AppSumo launch, and also in general with what MyMemo represents.
So, I think this question will interest every Sumo user who wants to use MyMemo intensively: whether the servers are being expanded or whether there is a conscious usage stop, regardless of which tier is purchased?
And if so, when and what are the limitations? (Although Tier 3 supposedly has none here!)
Tony_MymemAI
May 23, 2025A: Hi,
Thank you for raising this important question.
To clarify: our system currently has an automatic rate limit in place to ensure stable performance for all users. Specifically:
Uploads exceeding 96 files per day or 25 files per hour will temporarily trigger a pause.
These limits were necessary because we previously experienced multiple cases where users attempted to upload 200+ large PDFs in a short period, which caused system-wide issues.
The good news:
We’ve just expanded our server capacity and have increased the limit to 200 files per day and 50 per hour.
If the upload limit is triggered, it will automatically reset after one hour.
In addition, we’re working on a more flexible queuing mechanism so that in the future, heavy uploads won’t result in hard stops — instead, they’ll be placed in a queue for smoother processing.
We really appreciate your understanding, and we’re doing everything we can to ensure a fast, reliable experience for all users, especially our Tier 3 customers.
Warm regards,
creativecontrarian
Verified purchaser
Thank you very much for the quick response and transparency. Maybe it would have been appropriate to mention this in advance ;)