Q: Support efficiency?

UPDATE: I got all my issues solve after several email exchanges. The boarding technical process is far to be intuitive and easy. That is probably the nature of the Cold Email itself.

Dear,

I submitted a support ticket over 24 hours ago and was informed that it was being reviewed, but I have yet to receive any updates.

Currently, all nine of my email addresses are experiencing issues: one shows a "Delivery Warning" and the other eight display "ERROR." Additionally, the SPF status for all addresses indicates "FAIL," even though external SPF checkers confirm that the configuration is correct.

At this point, none of my email addresses are functioning, and I am unable to proceed with my work while waiting indefinitely for a response.

Could you please prioritize my ticket and expedite the resolution of this issue? Thank you

QuevikoPLUSEdited Jul 11, 2025
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Verified purchaser

Posted: Jul 12, 2025

Update: Still no news from NUREPLY !!!!! (Support Ticket #787354)

Founder
Posted: Jul 14, 2025

This has been responded to based on what the team has shared with me.

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Verified purchaser

Posted: Jul 14, 2025

Yes, Thanks for having taken care of my case. Still not fully solved.