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Member since: May 2023Deals bought: 17
1 stars
1 stars
Posted: Jul 7, 2025

Very disappointed with Nureply.

I made three important requests on 3rd July, and none of them were properly handled:
1️⃣ Email warmup was not enabled.
2️⃣ I couldn't do a bulk upload of my email list.
3️⃣ I sent them my CSV file and requested they upload it on my behalf, but they ignored it.

Their support was slow and unresponsive even after follow-ups. Overall, the service did not meet my expectations at all

Founder Team
Brad_DMARCReport

Brad_DMARCReport

Edited Jul 10, 2025

I apologize for your feeling of being ignored during your setup process. Setting up a technical email platform like NuReply involves multiple moving parts, and getting all the levels aligned can take time.
Common Reasons for Setup Issues:
1. Email Warmup Not Enabled:
This is usually due to missing or misconfigured email authentication records (DKIM, SPF, or DMARC). These need to be properly set up before warmup can begin.
2. Bulk Upload Problems:
Did you use our import template? CSV formatting issues, incorrect column headers, or file size limitations can prevent successful uploads.
3. CSV Upload Request:
Without seeing your specific file and setup, it's hard to know what might have caused the delay in processing your request.
Next Steps:
To properly investigate what happened with your account, please email me directly at with:

Your ticket numbers from July 3rd
The specific CSV file you tried to upload
Details about which import method you used
Any error messages you received

Getting This Resolved:
This is a technical platform with many configuration requirements, but that doesn't excuse poor communication. I want to personally review your case and get your account properly set up.
I apologize for the frustration this has caused. Please reach out directly so we can get to the bottom of what went wrong and get you up and running properly.

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