I have set up a few monitors and they are working as advertised. I also tried to create a status page and set it up via a cname, however, neither the cname, nor the non-cname link worked.

Once I notified support about it, the issue was quickly resolved when they finally came back to me.

The reason I only give 2 tacos is because support is almost non-existent. When you send an email, you can expect a reply every 2 days. They only use email for support which is very unreliable. In fact in another review where the reviewer could not get support, it turned out that the reviewer's support email went to the spam folder.

Anyone selling a product or service online should, at the very least, have a dedicated helpdesk.

Edit: I am lowering my review to give them only one taco. Support is almost nonexistent. There's a site update when you log in, informing users about upcoming changes with a deadline of February 28.

As of March 9th, the update showing they missed their own deadline is still visible when you log in to your account. When I first joined, the update notice had a deadline of February 26. This was then moved to February 28, and now it seems they just don't care.

I have time left to evaluate this service, but if support doesn't improve, I will ask for a refund and look for another option.

Some companies just don't get the concept that support can make or break them. It seems as if the owners of PingSuite are intent to shooting themselves in the foot before they have a chance for liftoff.