A: Hi Litavio,

Thanks for reaching out! 😊

I understand your desire to protect your valued customers and their relationships with your business.

The good news is that RateMyService can address this issue through its core functionality, allowing you to build your online reputation without exposing your entire customer list to competitors.

Here is how RateMyService.io helps you avoid the scenario you described:

1. Smart Review directing: This process ensures that only your satisfied customers leave public reviews.

Positive Feedback Redirection: Only if the customer provides a positive rating are they then redirected to your desired public review platform (like Google, Trustpilot, etc., or a custom URL). This means that the only customers appearing on public sites are those who are already highly satisfied and likely loyal.

Internal Negative Feedback: If a customer leaves a neutral or negative rating, they are not redirected to a public site. Instead, their feedback remains internal via a feedback form.
They are prompted to submit their complaint privately, allowing you to resolve the issue with them directly and recover the relationship, without the information becoming visible to your competitors.

2. Focus on Service Recovery and Loyalty: By keeping negative feedback internal, RateMyService gives you the opportunity to "recover dropped balls." You can address customer issues quickly and privately, which often strengthens customer loyalty and makes them less likely to be swayed by competitor promotions.

Let me know if this answer makes sense or if you need more information? Thanks!