A: A: Apologies — this is definitely not the experience we want you to have.

We checked our system, and most videos are already completed, so it may be a stuck job or a rare glitch. Could you please reach out to us via in-app chat and share the video link? We’ll investigate and fix it right away.

There was a partner API that was down for a bit yesterday might have been the reason for the delay. Since launch, we’ve had thousands of users processing videos at once, which caused delays. But we’ve now rolled out parallel processing with dedicated servers per request. Also, our AI pipeline is compute-heavy, but we’re optimizing it.

A major update is rolling out tomorrow that will cut processing time to 1/3rd or even 1/4th of what it is now. More improvements are coming in the next few weeks—faster clip creation, more clips per video, and better handling of complex prompts.