RecRam Reviews

I love the concept of this product. My VA is having issues with the usage and hasn't received a response from the page chat or after emailing support. I've been trying to add another VA ( I bought the next tier to enable more users). I spoke with Nebi via the chat and have nothing. I'm really rooting for this product, but if your specialty is customer support and the onboarding process, how is it going to work if I can't get support and can't get onboarded? I'd really like to update this review when the issues are resolved.

OK first of all,
I bought this software about 2 weeks ago, so when writing this review, I already have plenty of experience either with the software or with the team behind it.

The good:
+ love the idea: yes this is truly needed if you run like a SaaS platform. It is much easier to understand the user's problem if we just let them record their screen and let us see it firsthand. This is what's missing with the like of loom etc... Previously we have to ask user to create a loom account & record their screen. It adds such a friction to ask user to create a new account, that some people just record it using their phone camera :{ Now... this is no longer a problem with RecRam. They don't have to sign up for anything, just use our link and record

+ multiple updates: screen recording wasn't included when this LTD launched. Now they already include it + a few more updates. Hoping the founder will continue updating it to make it even better

+ Simple: love the simplicity. But after talking with the founder, I can see that behind the scene, they already prepare powerful features that will be launched soon

+ Support: The team behind it is very responsive to my queries. I've reached them thru email, and thru their chat widget. And they responded within 24 hours. Some of my suggestions are being implemented as well, love to see team that are listening to their users.

The not so good:
- There are some rough edges -- no doubt, this platform is still not perfect. There are some features missing, like a button to share the video / delete video. But nothing that's a deal breaker in my opinion. And that's why i give it 4 tacos

I tested it and it did some jobs I needed but what worries me is almost non-existent support and a solo founder. With all deals going down lately I refunded it. It's too risky these days and if there is no support that just shows it won't go further. I've been burnt by AppSumo deals many times lately and there is nothing good to keep a tool where a response time is 0!

So first of all, I do wanna say I absolutely love the idea of the software. It's probably the only reason why I'm not asking for a refund now.

The largest issue is lack of documentation, as well as lack of support. I had a video that wasn't uploading during form creation, and I still have not heard from support. Since I shot that video on my desktop, I had an idea this morning and realized that the video was just too big. It was 150 MB. But nothing told me that.

The other issue I seem to be having is when creating forms there is no way to actually edit a branch based on decision. Once the branch is created, you actually have to delete the corresponding form capture and re-create it to re-branch it if you messed up.

The UI need some love. I love the simplicity. Don't get me wrong. But tool tips things like that. Seem to compress if there's long text. There's a lot more issues that I can discuss. But again the concept of the software and the fact when you actually get the form right, it works pretty well is gonna make me keep it a little bit longer and if they fix some things, I'll change this review.

Update: 4/22
The platform has continued to improve. There were days when the bugginess was apparent and frustrating, and so if you are desperate for a solution that works perfectly now, you might experience some friction. But, if you're steeping this for a light sip now and a long draft after some months, then consider taking it for a test drive. I purchased it originally to showcase for entrepreneurship students and give them a taste of AI-ifying certain discovery interview work, and it was sufficient. Now, with the updates, I can see how this could become an entire saleable service solution. Your usage and value may vary.

I can’t say enough good things about my initial experiences with both RecRam and the team behind it. From the start, Nebi and Emrah went out of their way to understand what I was trying to accomplish—despite the 12-hour time difference, they took the time to walk me through features on a live video call and really helped me see how the platform could work for my needs.

I got Tier 4 access because I was looking for something that could bridge the gap between full customer discovery interviews and impersonal surveys. RecRam seems like the perfect fit for that, and I’m excited to see how my students will be able to use it for their projects, too (I teach entrepreneurship, and my students and I will be testing this approach together). I think this tool has a lot of potential versatility with the basic components (form creation, video capture, magnets, data training, AI analysis, etc.). You can probably imagine (use GPT for brainstorming) additional use cases where having lots of more personalized, higher-touch video feedback (preliminarily analyzed) would do wonders for you (think: YouTube content feedback, workshop evaluation feedback, customer service experience feedback, etc.)

Most importantly, here's a tool that’s backed by a team that genuinely cares (and they care about the education space). If you do join me in giving it a try, please share your feedback in The Sauce to suggest more ways to use this tool.