I love the concept of this product. My VA is having issues with the usage and hasn't received a response from the page chat or after emailing support. I've been trying to add another VA ( I bought the next tier to enable more users). I spoke with Nebi via the chat and have nothing. I'm really rooting for this product, but if your specialty is customer support and the onboarding process, how is it going to work if I can't get support and can't get onboarded? I'd really like to update this review when the issues are resolved.