As someone with a small business, their automation functionalities is definitely very reasonable. I definitely don't average over 350 comments a month, so let's see if that changes with the automation I've set incentivizing people to comment!

I ran into a small snag where I didn't connect FB with my IG, so the IG automations weren't running. Customer service was very quick to respond, triaged my setup, and I got my automation running!

I see reviews complaining about pricing, and I can see how that can be problematic at larger quantities. I think Replient combines a few functions into one full-fledged commenting software:
1. Automations
2. AI that can learn your brand and database

I definitely value the automations more than I do the AI responses, so maybe they can offer flexible pricing to cater to one end or the other.

But yes, I'm quite happy with this deal. Easy to setup, accessible customer service, and it works right out of the gate (after proper setup). I do appreciate the feature where it can target specific posts, so I can get the automation for specific products to listen to specific posts!