RobinReach

Product details

Q: Can't add brand

I bought Tier 3 two days ago and was very excited to get it going. I was initially going to try it out with my own account and two client accounts.

I added all three brands, so I saw how to do that (thought it could be a bit more intuitive by adding the Add Brand link to the dropdown no matter which one you're signed in on). Somehow one of the brands got made twice (quite possibly user error, perhaps I renamed my own brand and also overwrote the logo for it, not sure), but since it looked like one brand was on there twice I deleted one, but now I'm unable to add new brands.

I had a chat that night and was told it would be sent to the devs, but never heard anything back. Followed up with a chat today and have been waiting for another response.

My question is: Is there anything I can do to get this going? I'd like to start using it.

NextwaveMar 27, 2025
Founder Team
Shaher_RobinReach

Shaher_RobinReach

Mar 27, 2025

A: Hello There,
Apologies for the inconvenience!

We just released our Brands feature a couple of days ago, and we're continuously improving the process to make it more intuitive.

Regarding your specific issue, To ensure everything is set up smoothly, you can book a personal walkthrough with us using this link: https://calendly.com/robinreach/robinreach-demo.

Thank you!

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Verified purchaser

Posted: Mar 27, 2025

Thanks for the fix!

Founder
Posted: Mar 27, 2025

Sure thing!
feel free to reach out anytime if you need anything.