Q: Instagram post Issues
Good day,
I have contacted your support team multiple times in regard to Instagram videos and regular posts not working. When will this be fixed, please?
I connected my Instagram and Facebook accounts, but TikTok appears to be connected even though it is not. I didn't want to post these issues here, but I have been waiting for about 2 weeks now for a fix.
Cheers,
Shaher_RobinReach
Mar 31, 2025A: Hello THere,
We sincerely apologize for the ongoing issues and appreciate your patience.
Instagram Video & Regular Post Issues
We’re actively working on resolving these. The video posting issue stems from an API error when uploading longer videos. Additionally, we’ve improved failure tracking for Instagram text posts to provide clearer insights.
TikTok Appearing as Connected
This appears to be a one-off issue, and we’re actively fixing it for your account as we speak. While it doesn’t impact your actual connections, we’ll ensure it’s corrected as soon as possible.
Thank you for your understanding