Q: What is your support email adress ?
Hello, I have sent 2 support requests to: support@mail.roundups.ai but never received an answer. Is this the correct support email address ?
Josh_Roundups
Apr 23, 2025A: No that's not correct. It's support@roundups.ai
jmountain75PLUS
Verified purchaser
OK, I sent you another email 5 days ago to support@roundups.ai, but still no reply. I need help getting me account installed. Thanks a lot!
We've replied to every email in our support queue, and always within 24 hours. What's your email? I can look it up in our CRM. Happy to help get you set up
jmountain75PLUSVerified purchaser
Hi, my email address is the same is my AppSumo username with @gmail.com added to the end. I am looking forward to your response.
The only interaction I see is that you engaged with our chatbot. No emails. I even looked at our database, and that email address has never even registered for the free account at Roundups.ai. If you made a purchase have not activated your LTD can you please send an email to support@roundups.ai
Use the subject "For Josh". Include the AppSumo license key I'll respond immediately if I see that.
jmountain75PLUSVerified purchaser
Hello Josh, I have just sent you an email with the details about this problem. I have also included my AppSumo license key. Finally, I left you a message via the chatbot. Thanks for confirming you received my email this time.
I replied to your email and ensured your account is activated now for your Tier