Potentially Great Tool, But My Experience Fell Short
The software seems like it has a lot of potential to help with onboarding workflows, which is exactly why I was excited to try it. Unfortunately, I was never able to access it. During registration, I consistently received an error message that simply said "U N D E F I N E D," and I wasn’t able to move past that point.
I reached out for help through the website chat, support email, and even through the AppSumo support team. It’s now been five days with no response from the vendor. The last public comment from them I could find was on April 22nd, I replied to that post asking if they could please check their inbox, but still no reply.
At this point, I’ve requested a refund. Customer support is key, especially for onboarding-focused software, and unfortunately, the lack of communication made the product unusable for me.
These were my personal experiences, and others may have a different experience depending on when they purchase or onboard. I genuinely hope the team resolves these issues, because the tool itself looks like it could be very valuable if properly supported.
2 tacos ⭐⭐ = “Great idea, but my experience was unusable due to technical issues and no support.”
Founder Team
Mevo__Support
Apr 28, 2025
Hello,
I'm so sorry for your experience. Somehow, we didn't receive emails because of a problem in our support pipeline. We've solved the issue you faced.
I know you refunded already, but I won't revoke access to your codes, you can give it a try and if you like it, keep using the product.
Again, I'm so sorry for this experience you had, and we took necessary actions to prevent this from...
Verified purchaser
Potentially Great Tool, But My Experience Fell Short
The software seems like it has a lot of potential to help with onboarding workflows, which is exactly why I was excited to try it. Unfortunately, I was never able to access it. During registration, I consistently received an error message that simply said "U N D E F I N E D," and I wasn’t able to move past that point.
I reached out for help through the website chat, support email, and even through the AppSumo support team. It’s now been five days with no response from the vendor. The last public comment from them I could find was on April 22nd, I replied to that post asking if they could please check their inbox, but still no reply.
At this point, I’ve requested a refund. Customer support is key, especially for onboarding-focused software, and unfortunately, the lack of communication made the product unusable for me.
These were my personal experiences, and others may have a different experience depending on when they purchase or onboard. I genuinely hope the team resolves these issues, because the tool itself looks like it could be very valuable if properly supported.
2 tacos ⭐⭐ = “Great idea, but my experience was unusable due to technical issues and no support.”
Mevo__Support
Apr 28, 2025Hello,
I'm so sorry for your experience. Somehow, we didn't receive emails because of a problem in our support pipeline. We've solved the issue you faced.
I know you refunded already, but I won't revoke access to your codes, you can give it a try and if you like it, keep using the product.
Again, I'm so sorry for this experience you had, and we took necessary actions to prevent this from...
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