Q: User accounts and multiple brands per account
What’s the difference between user accounts (limited by tiers) and having multiple "brands" which are each linked to a unique email login within the same user account?
In usage, do the unique email logins allow for creating an isolated environment that could run completely separate businesses? Could each "brand" be allotted a certain number of email sends?
The email send allowance per tier, is that shared across the user accounts? Again, can each account be assigned a certain amount of emails they’re allowed to send?
Craig_SalesNexus
May 5, 2025A: Good question! Most SalesNexus customers use a User account for each brand. That allows you to have different on-going sequences sending emails from a specific email address (user).
Regardless, the number emails you can send is a function of your Tier and is aggregated across all users/brands.
WaSumoPLUS
Verified purchaser
1) Can user accounts have more than one email to send from? If so, can each email address have their own sequences and be isolated (re contact segments) as a separate “sub-brand” or phase of customer relationship, which may involve different emails and flows. Can these emails also be assigned to unique login credentials (in the same user account)?
2) Is limiting email sends per account possible?
Each user logon has one email address. That email address can be changed at any time but, there's only one at a time.
Yes, you can have dedicated specific sequences for each brand or sub-brand.
Yes, each user logon has it's own login credentials.
The email limits are per SalesNexus account, not per user.
WaSumoPLUSVerified purchaser
Thanks, Craig. Not trying to belabor, just making sure I understand. When you say "each user logon has one email address," you're referring to the "user account" logon? And within that "user account" logon, there can be no other assigned logins for separate users within that account? So if multiple people are managing that one user account, each one will login with the same credentials?
I think I may have mislead you. Sorry about that!
Each SalesNexus Account is it's own database on our server. By account, I mean the tier you choose and the associated database on our server. Each account may have multiple users, (1, 3, 5 or 20 depending on tier).
Each user within that account has their own logon credentials and has their own email address for the purposes of sending out emails