I think that CRM is something different from what you find around, there are features that make it better than many others that, maybe it's true that they have a better aesthetic but let's say that those like me who want a solid and functional tool do not need much aesthetics, but support when needed and solid functionality.
I had already tried CRM some time ago but now I find it much improved, the functions that impressed me most concern data enrichment in particular updating it with LinkedIn data, so I have not found similar things elsewhere (except with significant additional costs).
For those who do serious sales knowing who you are sending a communication to, being able to profile and segment customers in such a granular way is something exceptional. I find that with a little effort the API functions allow you to do really everything. For me it is an excellent product even though I have tried many and it is now part of my toolbox. Thanks appsumo