The issue you experienced was due to temporary server maintenance, which caused analysis processes to get stuck. Everything should now be working normally.
If you're still having trouble, please feel free to contact us again via the ticket system. We're here to help. During the maintenance period, we received a high volume of tickets, which may have delayed...
Hello In tears 3 it i said, ulimited team members included, but I was charged with 50 credits?? Why is that. Additionally, I run out of credits, I bought, started crawling, but nothing happens??
I just purchased this because it said 10,000 credits monthly, and now you are saying it is not monthly, though though it is on the plan as monthly? Example: All features above included 10,000 monthly credits Unlimited team members Unlimited websites
Q: Why your team is not replying on your platform chat support?
I am facing the following issues: 1 - My team members are not seeing the projects in their dashboard 2 - Your platform is not showing correct SERP data, many of our keywords are ranking inthe top 5-10, but in your platform, it's not showing any data. We have deleted and added keywords and projects multiple times.
A: Hi, and thank you for reaching out. We're really sorry for the inconvenience you're experiencing, and we truly appreciate your patience
Regarding your concerns:
Please ensure that the invited team members have accepted their invitations and are assigned to the correct workspace. If the projects are added to a different workspace than the one they are viewing, they won’t appear. Double-check...
Q: Popularity and difficulty
How can I check keyword popularity and difficulty like in Ahrefs, Semrush, or Similarweb?
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Q: Se puede comprar mas de 3 codigos y ponerlo al programa?
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Q: Hi. Software does not stop analysing. asked support but did not get an answer. what can i do
Mustafa_Screpy
Jul 3, 2025A: Hi, and thanks for letting us know.
The issue you experienced was due to temporary server maintenance, which caused analysis processes to get stuck. Everything should now be working normally.
If you're still having trouble, please feel free to contact us again via the ticket system. We're here to help. During the maintenance period, we received a high volume of tickets, which may have delayed...
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Q: Unlimited Team members, but I was charged
Hello
In tears 3 it i said, ulimited team members included, but I was charged with 50 credits?? Why is that.
Additionally, I run out of credits, I bought, started crawling, but nothing happens??
Please clarify. Thank you.
Mustafa_Screpy
Jul 3, 2025A: Hi there, and thank you for reaching out!
We're sorry for the confusion.
You can view full details on how credits are used here:
👉 https://support.screpy.com/hc/user-guide/articles/1751481179-all-new-screpy-credits
Please also note:
Credits are a one-time purchase and do not renew monthly.
If you have any other issue, please submit a ticket through our support system so we can investigate...
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Verified purchaser
I just purchased this because it said 10,000 credits monthly, and now you are saying it is not monthly, though though it is on the plan as monthly?
Example: All features above included
10,000 monthly credits
Unlimited team members
Unlimited websites
Q: Why your team is not replying on your platform chat support?
I am facing the following issues:
1 - My team members are not seeing the projects in their dashboard
2 - Your platform is not showing correct SERP data, many of our keywords are ranking inthe top 5-10, but in your platform, it's not showing any data. We have deleted and added keywords and projects multiple times.
Mustafa_Screpy
Jun 10, 2025A: Hi, and thank you for reaching out. We're really sorry for the inconvenience you're experiencing, and we truly appreciate your patience
Regarding your concerns:
Please ensure that the invited team members have accepted their invitations and are assigned to the correct workspace. If the projects are added to a different workspace than the one they are viewing, they won’t appear. Double-check...
Share Screpy - Plus Exclusive