No Response Regarding Issue Reported on 2025.04.08
Dear Support Team,
On April 8, 2025, I reported a malfunction via chat. I was told the issue would be investigated and that I would be notified by email. Since then, I have followed up multiple times via email, but have only received automated responses — no meaningful human reply has been provided.
At this point, the support performance regarding my issue appears to be nonexistent. Please help restore my confidence that my purchase was not a waste of money. Why am I not receiving any proper response despite several follow-ups?
Thank you in advance for your prompt and concrete reply.
Best regards,
Adam
Mustafa_Screpy
Jul 3, 2025Hi, and thank you for reaching out. We truly regret the poor experience you've had.
You're absolutely right to expect timely and meaningful support, and we sincerely apologize for the lack of response. There was an issue where some messages from the AI bot weren't correctly routed to our team. Thankfully, this has now been resolved.
Please try reaching out again through our support ticket system, and your message will go directly to our team. We’re committed to resolving your issue quickly and restoring your confidence in Screpy.
Thank you for your patience
We really appreciate it.