I’ve sent a request to the support team about the issue with running the app. It hasn’t worked since my initial scan on May 19, and I still haven’t received any response from support.
If you’re unable to provide reliable support, I’d like to request a refund.
Q: I purchased tier 3 but only have 200 credits - help needed
Hi, I purchased Tier 3 with 10k credits but for some reason my account has only given me 200 credits. I've reached out to support by email and by chat but still not had a response. Please can you help, otherwise I will need to request a refund
A: That means your license wasn't correctly activated. please drop an email to support@semdash.com with your invoice and semdash email to fix it for you
Q: No reply when requesting refund for Backlink Elite deal
I have requested a refund for the link Elite deal i purchased on May 11, 2025, 10:23:12 AM since i changed my mind and have never initiated the service, but you are not answering me...why ?
Q: HOW TO CUSTOM THE DATE RANGE OF THE DATA?
We have been having a hard time finding out how we can customize the date range for the data provided.
Hazem_Semdash
Jul 10, 2025A: We currently offer data on the past 6 months. But we are planning to offer data to the past 12 months with option to customize it
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Q: Support needed
I’ve sent a request to the support team about the issue with running the app. It hasn’t worked since my initial scan on May 19, and I still haven’t received any response from support.
If you’re unable to provide reliable support, I’d like to request a refund.
Hazem_Semdash
Jul 2, 2025A: Replied to your emails!
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Q: I purchased tier 3 but only have 200 credits - help needed
Hi, I purchased Tier 3 with 10k credits but for some reason my account has only given me 200 credits. I've reached out to support by email and by chat but still not had a response. Please can you help, otherwise I will need to request a refund
Hazem_Semdash
Jun 20, 2025A: That means your license wasn't correctly activated. please drop an email to support@semdash.com with your invoice and semdash email to fix it for you
Best,
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Q: No reply when requesting refund for Backlink Elite deal
I have requested a refund for the link Elite deal i purchased on May 11, 2025, 10:23:12 AM since i changed my mind and have never initiated the service, but you are not answering me...why ?
please advise asap
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Q: Will you be coming back to appsumo?
We hope so..
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