SendFox Questions

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Q: How SendFox Counts Contacts?

Hello Support, since SendFox is a platform based on the number of subscribers, how exactly are they counted?

Let's say I have 3 different lists for 3 different segments. If the same contact (email address) is added to all three lists, will it be counted as 3 contacts or as 1 contact since it's the same person (email address)?

Thank you in advance!

inspboxPLUSJun 23, 2025
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Founder Team
Natasha_originals

Natasha_originals

Jun 29, 2025

A: Hi inspbox,

Thanks for reaching out with your question — happy to clarify!

In SendFox, contacts are counted based on unique email addresses, not the number of lists they appear on.
So, if the same person (same email address) is added to multiple lists, they are only counted once toward your contact limit.

This means you can organize your contacts into as many lists or segments as you like...

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Q: Availbile Templates i can edit?

Does Send fox offers templates, where i can choose my favorite and edit it to myself?

B.A.Jun 16, 2025
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Founder Team
Natasha_originals

Natasha_originals

Jun 29, 2025

A: Hello B.A.

Thanks for your question!

In SendFox, the Templates section doesn’t offer pre-made templates by default.
Instead, it serves as a place to store and access the templates you create and save yourself.

When you create an email, you can save it as a template, which allows you to reuse and edit it whenever needed.
At this time, SendFox focuses on keeping things simple and clean for...

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Q: Does sendfox integrate with pabbly connect via api or any other way?

asrivardePLUSJun 5, 2025
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Founder Team
Natasha_originals

Natasha_originals

Jun 29, 2025

A: Hello asrivarde

Thank you for your email!

SendFox does not have a native integration with Pabbly, but you can try setting one up via API or Zapier.

In the not-so-distant future, we are planning to invest more time in API endpoints and integrations, but until then, you can check our API documentation here-https://sendfox.helpscoutdocs.com/article/1134-creating-an-oauth-2-0-client- This API...

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Q: Does it work with shopify?

and, if so, how do I coonect to shopify? Thank you

irmanunezqPLUSMay 12, 2025
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Founder Team
Natasha_originals

Natasha_originals

May 12, 2025

A: Hello irmanunezq,

Thank you for your email!

SendFox does not have a native integration with Shopify, and the first solution would be to utilize Zapier to connect these two apps together.

The second solution would be to try to use our API endpoints if this is supported by Shopify.

In the not-so-distant future, we are planning to invest more time in API endpoints and integrations, but until...

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Q: Accoount Problem

Hope you are doing well. I am facing a problem logging into my SendFox account. It is saying my credential is not correct, but when I am going to reset my password, it shows there is no account for this mail.

Can you please solve this problem fast? I have sent an email to your support email about this issue.

Rifat_AcademyLMSMay 11, 2025
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Founder Team
Natasha_originals

Natasha_originals

May 11, 2025

A: Hello Rifat,

All is well with your account!

As we cannot send you details over this message, please send us an email again at support@sendfox.com so we can share your account details with you privately.
Thank you!

With kind regards!

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