Q: How SendFox Counts Contacts?
Hello Support, since SendFox is a platform based on the number of subscribers, how exactly are they counted?
Let's say I have 3 different lists for 3 different segments. If the same contact (email address) is added to all three lists, will it be counted as 3 contacts or as 1 contact since it's the same person (email address)?
Thank you in advance!
Natasha_originals
Jun 29, 2025A: Hi inspbox,
Thanks for reaching out with your question — happy to clarify!
In SendFox, contacts are counted based on unique email addresses, not the number of lists they appear on.
So, if the same person (same email address) is added to multiple lists, they are only counted once toward your contact limit.
This means you can organize your contacts into as many lists or segments as you like without it affecting your overall contact count, as long as they are unique email addresses.
Wishing you a great day and sending kind regards! 🌸