SheerSEO Reviews

4.5 Tacos, but I'll round up to 5 given the very quick support.

The cons? A few buggy interface bits here and here, but the pros include really easy to use keyword research and tracking, good tracking over time, backlinks inspection, great ability to dive into competitors, and some useful tools for on page SEO.

Plus when I found a bug or two, a developer got back to me quickly to acknowledge, and then again once fixed.

I've been using SheerSEO since I purchased a license via AppSumo back in 2022. On the whole, the product itself is quite robust and offers a solid suite of SEO tools for tracking, keyword research, and reporting. It's been genuinely helpful in managing my clients' SEO efforts, and for the price point, it's a good value for the features provided.

The Product (Pros):

Comprehensive SEO features for tracking and analysis.

Intuitive interface that's relatively easy to navigate.

Good value for money, especially through the AppSumo deal.

Provides actionable insights for SEO campaigns.

The Customer Service (Cons - My Biggest Pet Peeve):

However, my positive experience with the product has been significantly overshadowed by a recent interaction with their customer service, which has left me deeply disappointed and frustrated.

When I initially purchased the license in 2022, I proactively reached out to their support to clarify a crucial point: if a client's business were to unfortunately cease operations, would I be able to change the associated domain on my base license rather than losing it entirely? At that time, I was explicitly told that, yes, this would be possible – I could reassign the domain and wouldn't need to purchase a new slot.

Fast forward to recently, one of my clients unfortunately declared bankruptcy, and their website is now completely defunct. As per the previous understanding, I contacted SheerSEO customer service yesterday, expecting to simply facilitate the domain change. To my dismay, I was met with a resounding "NO." A big, fat, unequivocal refusal to change the current domain.

Adding insult to injury, the customer service response I received was frankly quite rude and unhelpful. It's incredibly frustrating to be given one set of information when making a purchase decision, only to have it completely contradicted and dismissed when you actually need that flexibility.

As a result, I currently have an SEO license running on a website that no longer exists, rendering that part of my investment completely useless. This rigid stance and the unhelpful, rude demeanor of the support team are a serious concern and significantly detract from the overall value of the product.

Conclusion:

While SheerSEO delivers on its promise as a capable SEO tool, potential buyers should be very wary of their customer service policy, especially regarding license flexibility. The product is good, but if you anticipate needing any form of adaptive support, you might find yourself in a challenging situation, as I currently am.

I bought this tool to learn more about SEO as an alternative to something like Semrush and ideally to get some insights on a few websites I'm helping manage.

While the product may be fantastic, there is no documentation whatsoever. Requests to support are answered, but they direct you to a "blog section" that has videos that are years old and don't explain how to use the product or take advantage of it. They won't do a walk through or video demo or provide any direct support beyond "go to the blog".

Wish it was useful, but going to end up returning it because I can't get value out of it.

Following the purchase of tier 3 in March 2023, I encountered account-related issues that were promptly resolved by the account owner. We had a nice chat, and I had a good feeling about my investment.

I had worked on other projects and a lot of time had passed until I finally had the opportunity to start working with it on customer projects. During this time, I encountered several bugs and compiled a comprehensive list of areas for improvement.

On May 3rd, 2025, I reached out to sales@sheerseo.com, the sole address I had previously used for communication, but unfortunately, I did not receive a response.
Three weeks later, I also found the support form on the SheerSEO website and sent a message, but I did not receive a reply.
On June 6th, I felt experimental and sent my previous message to support@sheerseo.com to see if it exists. I haven't received any mailer daemon errors, but no response either.

To summarize my experience with SheerSEO:
+ The basic functionality like keyword tracking is good.
+ The keyword tracking limits are generous.
- Most of the advanced features are only available for subscribers. Even if you invest in the highest tier, you'll still have no access to those advanced features.
- The UX is cumbersome, the UI feels outdated, and some basic features have bugs that should've been fixed 15 years ago in a 17-year-old software.
- No new features or UX/UI updates in 2 years. At least I can't spot them. The roadmap is unchanged, with the same open requests and no “in progress” tickets for years.

Despite these imperfections, I still considered an upgrade to a higher tier for basic keyword tracking. However, the lack of support was the nail in the coffin for me.

It appears that SheerSEO has abandoned its commitment to its customers. Consequently, I wouldn't invest in this company again.

Many thanks for the excellent support. I really appreciate how precisely the tool identifies the exact keyword ranking