Q: 100 MB upload maximum possible. How do I turn that off?
Hello, I have chosen Sinosend as an alternative to WeTransfer. Especially in the IT and agency sector, it often happens that we need to send our clients large files or receive large files. These include, for example, software packages or videos and images. Particularly with Tier 4, the service description states that sending or receiving 100 gigabytes is possible. This is a very generous limit and is certainly sufficient in 99.9% of cases.
Currently, there is only a significant issue. For example, yesterday a customer wanted to receive a Photoshop file. This Photoshop file is 112 MB in size. A relatively small file. We have much larger files. Sinosend blocks uploads above 100 MB. 100 MB is in 99.9% of cases too small compared to the limit mentioned above in the description of 100GB. our example TIER4. How can we solve this problem?
A: Hi -- We support up to 100GB, its easy, there is a drop down box for all Requested files. You can choose between 10MB, 100MB, 1GB up to 100GB.. The reason we have this dropdown is to prevent abuse of your storage -- For example if you leave your request links exposed your recipients can upload as much as they want and fill up your storage! So do check the little gear icon in the Request...
Hello, thanks for the quick response. That's good support. The function was a bit hidden, but you can change it there. Could you set the default to 1 GB per request? 100 MB can theoretically be sent via email, so this would provide a better balance between protection and usability. It would be good to be able to set it centrally - default value in the profile.
We usually reply within a couple of hours. We could make it more obvious. If we set the default to 1GB or higher, when a lot of our users sometimes just need smaller 50 100MB documents. Users will mistakenly attached their C:\Windows\Users directory and well then your storage can quickly be full! -- We will consider , thanks for your feedback.
I understand that. It always depends on the target audience and the clients who will ultimately work with it. In our case, I can assume enough professionalism that not the entire computer will be uploaded. Therefore, I would appreciate being able to configure a standard volume of 1 GB for us. Files under a hundred MB are sent via email.
Q: Where would you simply upload files?
I am looking to use this product as a dropbox replacement so how would you go about doing that?
A: Hi, were more of a "Dropbox Transfer" or "WeTransfer" replacement rather then Dropbox or Google drive itself. That means we don't presently support folders for just uploads. We support file transfers and file requests. You can upload files and get a link instead of emailing it. Folders or Tags may be coming later this year.
Q: Do you also support the German language in the backend?
Dear Sinosend Team,
I would like to inquire whether there are already plans for implementing the German language in the backend or if this is envisaged in the future. A German-speaking user interface would significantly facilitate usage, especially for our non-English-speaking team, and make the deployment in German-speaking regions even more attractive.
If the implementation could be realized in the near future, it would certainly also contribute to further spreading your solution in the DACH region, as many companies here place great importance on localized user interfaces.
A: We are working on Internationalisation, and really want to release the lang update soon! Could you add your support to our roadmap here: https://sinosend.canny.io/feature-requests/p/multi-language-localization.
I think the possibility of setting your own language preference would be a game changer. Because here, it is simply the case that the product can be used by the masses. However, the people who use it expect easy linguistic accessibility. i see the suggestion was in 10/2024 long time ago. hope you will bring that. only few words in the interface. i can help translate.
Q: How will you continue supporting Appsumo customers indefinite?
Storing data and transfering data has ongoing costs, I have seen some companies like pCloud continue to grow for years - honoring their prepaid customers for years and years.
As I saw in another comment, users are getting around 5mB/s outside of Asia for speeds and you had mentioned the options were to sign up as a new account or pay a fee to get faster EU or US based servers down the road?
If we prepay hundreds of dollars today compared to paying $9/mo to Google for a couple TB of data, that would be 4+ years of gdrive to even break even.
My question is what's the plan to stay in business and how committed are you to prepaid customers? If you rename your plans or we want the faster US servers, will get the new plan features as you add them while keeping our prepaid account?
A: Totally fair questions – these are super important for any AppSumo LTD, especially for services like ours with ongoing costs. We get it!
Here's the deal: We see our AppSumo customers as an ongoing marketing investment, not just a one-off sale. You guys are our core community, giving us crucial feedback that helps us grow. It's a win-win, and we're committed to honoring those accounts...
P.S. To your point about the fee, my guess is that you found that comment here:
"1) starting fresh with a new account, or 2) migrating your data for a small fee. "
- The update is, you wont need to start fresh with a new account. - We wont offer the choice to migrate data, hence no data migration fee. - Existing users can SWITCH regions for new transfers and requests, existing data will remain
Q: Would this be a reliable long-term file storage management system; for example, an alternative to Google Drive?
I'm interested in a system that is both a cloud storage where I can keep large files, long videos for course content, photos, manuscripts, etc. as well as the file sharing and digital sales aspect where I can easily share content deliverables to brands in a secure way.
A: Hi, short answer is No. We're not a Google drive replacement, we're a file transfer solution. You can transfer files and request for files, however since we dont support folders, storing them as you would in Google drive isn't what we support. Think of us like weTransfer but better in some respects.
Q: 100 MB upload maximum possible. How do I turn that off?
Hello, I have chosen Sinosend as an alternative to WeTransfer. Especially in the IT and agency sector, it often happens that we need to send our clients large files or receive large files. These include, for example, software packages or videos and images. Particularly with Tier 4, the service description states that sending or receiving 100 gigabytes is possible. This is a very generous limit and is certainly sufficient in 99.9% of cases.
Currently, there is only a significant issue. For example, yesterday a customer wanted to receive a Photoshop file. This Photoshop file is 112 MB in size. A relatively small file. We have much larger files. Sinosend blocks uploads above 100 MB. 100 MB is in 99.9% of cases too small compared to the limit mentioned above in the description of 100GB. our example TIER4. How can we solve this problem?
Rishi_Sinosend
Edited Jun 27, 2025A: Hi -- We support up to 100GB, its easy, there is a drop down box for all Requested files. You can choose between 10MB, 100MB, 1GB up to 100GB.. The reason we have this dropdown is to prevent abuse of your storage -- For example if you leave your request links exposed your recipients can upload as much as they want and fill up your storage! So do check the little gear icon in the Request...
Share Sinosend
Verified purchaser
Hello, thanks for the quick response. That's good support. The function was a bit hidden, but you can change it there. Could you set the default to 1 GB per request? 100 MB can theoretically be sent via email, so this would provide a better balance between protection and usability. It would be good to be able to set it centrally - default value in the profile.
We usually reply within a couple of hours. We could make it more obvious. If we set the default to 1GB or higher, when a lot of our users sometimes just need smaller 50 100MB documents. Users will mistakenly attached their C:\Windows\Users directory and well then your storage can quickly be full! -- We will consider , thanks for your feedback.
Verified purchaser
I understand that. It always depends on the target audience and the clients who will ultimately work with it. In our case, I can assume enough professionalism that not the entire computer will be uploaded. Therefore, I would appreciate being able to configure a standard volume of 1 GB for us. Files under a hundred MB are sent via email.
Q: Where would you simply upload files?
I am looking to use this product as a dropbox replacement so how would you go about doing that?
Rishi_Sinosend
Edited Jun 27, 2025A: Hi, were more of a "Dropbox Transfer" or "WeTransfer" replacement rather then Dropbox or Google drive itself. That means we don't presently support folders for just uploads. We support file transfers and file requests. You can upload files and get a link instead of emailing it. Folders or Tags may be coming later this year.
Share Sinosend
Q: Do you also support the German language in the backend?
Dear Sinosend Team,
I would like to inquire whether there are already plans for implementing the German language in the backend or if this is envisaged in the future. A German-speaking user interface would significantly facilitate usage, especially for our non-English-speaking team, and make the deployment in German-speaking regions even more attractive.
If the implementation could be realized in the near future, it would certainly also contribute to further spreading your solution in the DACH region, as many companies here place great importance on localized user interfaces.
Thank you in advance for your feedback!
Rishi_Sinosend
Jun 27, 2025A: We are working on Internationalisation, and really want to release the lang update soon! Could you add your support to our roadmap here: https://sinosend.canny.io/feature-requests/p/multi-language-localization.
Thank you.
Share Sinosend
Verified purchaser
I think the possibility of setting your own language preference would be a game changer. Because here, it is simply the case that the product can be used by the masses. However, the people who use it expect easy linguistic accessibility. i see the suggestion was in 10/2024 long time ago. hope you will bring that. only few words in the interface. i can help translate.
Q: How will you continue supporting Appsumo customers indefinite?
Storing data and transfering data has ongoing costs, I have seen some companies like pCloud continue to grow for years - honoring their prepaid customers for years and years.
As I saw in another comment, users are getting around 5mB/s outside of Asia for speeds and you had mentioned the options were to sign up as a new account or pay a fee to get faster EU or US based servers down the road?
If we prepay hundreds of dollars today compared to paying $9/mo to Google for a couple TB of data, that would be 4+ years of gdrive to even break even.
My question is what's the plan to stay in business and how committed are you to prepaid customers? If you rename your plans or we want the faster US servers, will get the new plan features as you add them while keeping our prepaid account?
Rishi_Sinosend
Jun 26, 2025A: Totally fair questions – these are super important for any AppSumo LTD, especially for services like ours with ongoing costs. We get it!
Here's the deal: We see our AppSumo customers as an ongoing marketing investment, not just a one-off sale. You guys are our core community, giving us crucial feedback that helps us grow. It's a win-win, and we're committed to honoring those accounts...
Share Sinosend
P.S. To your point about the fee, my guess is that you found that comment here:
"1) starting fresh with a new account, or 2) migrating your data for a small fee. "
- The update is, you wont need to start fresh with a new account.
- We wont offer the choice to migrate data, hence no data migration fee.
- Existing users can SWITCH regions for new transfers and requests, existing data will remain
Q: Would this be a reliable long-term file storage management system; for example, an alternative to Google Drive?
I'm interested in a system that is both a cloud storage where I can keep large files, long videos for course content, photos, manuscripts, etc. as well as the file sharing and digital sales aspect where I can easily share content deliverables to brands in a secure way.
Rishi_Sinosend
Jun 21, 2025A: Hi, short answer is No. We're not a Google drive replacement, we're a file transfer solution. You can transfer files and request for files, however since we dont support folders, storing them as you would in Google drive isn't what we support. Think of us like weTransfer but better in some respects.
Share Sinosend