A: Great question — and thanks for raising it. Let’s break it down clearly.

You're right: Twilio’s raw infrastructure costs look low on paper (e.g. $0.0025/min for voice recording, $0.05/min for transcription). But that’s just backend infrastructure — and it only applies to voice calls.

With Twilio, you get voice-only recording, a basic transcript, no user interface, no built-in storage and no deal/contact management.

You’d need to build everything yourself — connect APIs, store data, build a UI, and handle permissions and compliance.

Even then, it ends up costing you around $3.15 per hour just for basic transcription. Those numbers, when in hours, doesn't look that good.

Skarbe, on the other hand, gives you an all-in-one experience:

1. Full video + audio recording (e.g. Google Meet, Zoom, MS Teams)
2. AI transcription (100+ languages suppoerted), meeting summaries, and suggested next steps
3. A smart interface with deal and contact timelines, replay, search and team access

Encrypted storage, GDPR-ready compliance, and no manual setup

And soon: add-on packs (or pay-as-you-go option) for as low as ~$0.80–$1.60 per 60 minutes of combined recording + transcription.

So while our bundled minutes might look lower at a glance, the value per minute is far higher — and dramatically more cost-effective than building your own stack.

Also worth noting: not every team uses call recording.
Some rely on Skarbe primarily for:

1. AI-powered email follow-ups
2. Deal suggestions based on communication patterns
3. Contact management and tracking conversations in one place

For those users, even our lower tiers offer plenty of value without touching the recording features.

Hope that gives you a clearer picture — and happy to break it down further if needed!

— Mikita from Skarbe