SMS-iT CRM - Plus Exclusive Reviews

I like the concept of SMS-It and they made a lot of promises. I bought this and a another platform that is similar both on Appsumo. I've tested them both...and this appears to have more bells and whistles but has a steep learning curve. So far support is non existent except for an online bot that is limited and can't really help but to defer you to a video tutorial. My main beef is that I bought 2 android phones to use this service. I added them both and they worked. I took one and added it to the other platform to test them against each other. When I went to add it back, they wanted me to purchase another number package for $10 per month. Even though it had allowed me to have it before without paying a monthly subscription, they flagged me when I went to add it back and stated that my appsumo purchase included one sim number and 1 gateway number. Very strange business to say the least. I was referring this to people using other platforms, but I won't be doing that anymore. This has potential, but for the average guy/gal trying to grow their business...Not enough support and bait and switch tactics will push people like me to go with the competition unfortunately

I signed up for a lifetime deal with specific features included — emphasis on lifetime. Now, out of nowhere, it’s $3.99/month to keep using what was originally promised. If I wanted a subscription, I’d have gone that route from the start. These surprise fees should be the company’s responsibility, not mine. Happy to revise my review once this mess is sorted. Also, @AppSumo should probably be looped in on this plot twist in the terms and conditions.

was supposed to be a lifetime deal with the features described, and now they charge 3.99$ per month to be able to use them. I can change review once this gets fixed and sorted. Also @appsumo needs to be aware of these change from terms.

We have a technical issue where one party cannot hear another. Our equipment works with all other voip services. We scheduled and confirmed a meeting for support. The agent never showed up. Now today I wanted to schedule again but we are being told we have to agree to an additional charge of $3.99 per month per number. And unless I do that I cannot get to the place to schedule another meeting. Why would I agree to any additional charges when you cannot make what I have work or show up to agreed upon meetings?

The most frustrating thing is that I cannot properly add a contact in the CRM. It won't save the contact info. Contacting customer support is a pain in the neck.