Poorly Optimized
The most frustrating thing is that I cannot properly add a contact in the CRM. It won't save the contact info. Contacting customer support is a pain in the neck.
Henry_SMSiT
Edited May 1, 2025Thank you for sharing your feedback — and we sincerely apologize for any frustration you've experienced. 🙏
We want you to have the best possible experience with SMS-iT, and your input helps us improve every day. 🌟
We’re happy to share a few important updates that directly address your concerns:
✅ Contact Management:
The system already includes a robust contact upload feature. Simply click on Sales, then Contacts, and tap the upload icon to bulk upload your contacts easily and immediately — no complicated steps needed. 📥
✅ 24/7 Instant Help with Tutor-iT©:
We've also launched Tutor-iT — a built-in, Agentic AI-powered tutor and specialist inside SMS-iT! 🤖
Tutor-iT© is available 24/7 and has been fully trained on all our tutorials. It can guide you step-by-step on how to add contacts, navigate features, and answer any questions instantly — eliminating the need to search through documentation or wait for support.
You’ll find Tutor-iT© directly inside your SMS-iT dashboard at the bottom right of all pages, ready to assist you anytime. 💬✨
For any further help, please feel free to reach out to us directly at support@smsit.ai — we’ll prioritize your case to make sure you're fully set up and supported! 🚀
Thank you again for helping us grow and improve — we’re excited for you to experience the full power of SMS-iT!
– The SMS-iT Team